Privacy Policy

When you sign up or register on our Application or Website to use our Services, and during the course of usage of our Services, the types of information that will be collected by us include:

1. 1Contact information such as name, gender, age, images, contact / postal address, telephone, email ID and nationality.
2. 2Financial information such as bank account or other payment instrument details.
3. 3Any other personal identification proof such as permanent account number (PAN), driving licence or passport.
4. 4Any information provided by you towards complying with know your customer (KYC) norms, either as part of our internal policies or as may be required under applicable law.
5. 5Transactional information such as order details and transactional history (other than banking credentials) about your activities on our Platform.
6. 6Your internet protocol (IP) address.
7. 7Identification code of the communication device (Device ID) that you use to access the Platform or otherwise deal with PropTrak.

The information specified above shall be collectively referred to as “Personal Information”.

We collect your information that you provide directly to us through your use of the Platform including when you register for an account, request an offer, upload or otherwise submit documents or photos, initiate or participate in a property transaction, provide your feedback about the Platform, or contact us with queries or comments.

We also collect information that you voluntarily choose to provide to us through the Platform, email, during interaction with us on call or chat, and other modes of communication.

We reserve the right to collect, use, store and process your Personal Information for any purpose that may be permissible based on the consent obtained from you and under applicable laws in connection with your transaction with or on the Platform and/or for functions or activities of PropTrak. Such purposes (“Purposes”) include but are not limited to:

1. 1Facilitating your transactions on, and your use of, the Platform.
2. 2Provision of Services by PropTrak, including real estate sale transactions, rent agreements, renewals, documentation workflows, e-stamping and e-signing related facilitation.
3. 3Responding to your inquiries or fulfilling your requests for information about the Services offered on the Platform.
4. 4Providing you with information about Services available on the Platform and sending you information, materials and offers from PropTrak.
5. 5Sending you important information regarding the Platform, changes in Terms of Use, policies and/or other administrative information.
6. 6Properly administering the Platform.
7. 7Conducting internal reviews and data analysis for the Platform (for example, to determine the number of visitors to specific pages within the Platform).
8. 8Improving the Services, content and advertising on the Platform.
9. 9Facilitating various programmes and initiatives launched by PropTrak itself or through collaboration with third-party service providers, banks and partners.
10. 10Responding to legal, judicial or quasi-judicial process and providing information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
11. 11Conducting analytical studies on various aspects including user behaviour and user preferences.
12. 12Implementing information security practices.
13. 13Determining any security breaches, computer contaminant or computer virus.
14. 14Investigating, preventing, or taking action regarding illegal activities and suspected fraud.
15. 15Undertaking forensics of the concerned computer resource as a part of investigation or internal audit.
16. 16Tracing computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the Services provided on any Platform or by PropTrak.
17. 17Sharing or transfer of such data in the event of any merger, acquisition, reorganisation or sale of assets or business of PropTrak to a third party or in the event of bankruptcy of PropTrak.

You hereby agree and acknowledge that the Information so collected is for a lawful purpose, connected with a function or activity of PropTrak, and the collection of Personal Information is necessary for the Purposes.

You hereby agree and permit that PropTrak may transfer, share, disclose or part with all or any of your Personal Information, within and outside India to service providers / partners / agencies / authorities / banks and financial institutions for one or more of the Purposes, to government agencies upon directions of such agency, or to any other third party as may be required under applicable law. In case of any Personal Information so transferred, shared, disclosed or parted with, we will contractually oblige the receiving party(ies) of the Personal Information to ensure the same level of data protection adopted by PropTrak is adhered to by the receiving party(ies), subject to applicable law.

PropTrak may also share information with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time, both in India and outside India.

We take reasonable steps to ensure that your Personal Information is accurate, complete and up to date. However, you have the sole responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our Services. You have the right to access your Personal Information, and request correction and deletion.

If your Personal Information changes, you may correct, delete inaccuracies, or amend information by making the change on our Platform or by contacting us in the manner specified in section 10 of this Privacy Policy. We will make good faith efforts to make requested changes in our active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or subsequently becomes untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the provision of the Services to you.

There may be circumstances where Company will not correct, delete or update your Personal Information, including (a) where the Personal Information is opinion data that is kept solely for evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

The consent that you provide for the collection, use and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, the Company will stop processing the relevant Personal Information except to the extent that the Company has other grounds for processing such Personal Information under applicable laws.

You may contact us in the manner specified in section 10 of this Privacy Policy to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

We store your Personal Information in accordance with applicable laws, which means we keep your data for as long as necessary to provide you with our Services or as may be required under any law. We shall store your Personal Information for lawful purposes only.

If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes. We may continue to store your data in anonymised form for analytical and research purposes.

We use reasonable technical, administrative and physical security measures for the purpose of safeguarding all data you share with us. We also have comprehensive internal policies in place to prevent unauthorised access to your data. We take adequate steps to ensure that third parties we share data with also adopt a reasonable level of security practices and procedures to ensure the privacy and security of your information.

However, we are not responsible for any loss, unauthorised access, safety issue or any harm caused to you by any misuse of your Personal Information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. You hereby acknowledge that we are not responsible, in particular, for any third-party action or action on your part leading to loss, damage or harm to you or any other person.

For any data loss or theft due to unauthorised access to your electronic devices through which you avail our Services, Company shall not be held liable for any loss whatsoever incurred by you. Further, you are liable to indemnify the Company as per the Terms of Use.

Our Platform may contain links to third-party services, and give you the ability to access such third-party websites, products and services. Please note that you may proceed to the use of such third-party website or service at your own risk and PropTrak will not be held liable for any outcome or harm arising as a result of your use of such third-party websites or services. Please read the privacy policies of any third party before proceeding to use their websites, products or services.

We may periodically revise or update this Privacy Policy. Your continued use of our Services after the effective date of the Privacy Policy means that you accept the revised Privacy Policy. If you do not agree with any such revised terms, please refrain from using our Services and contact us to close any account you may have created.

In the event there are significant changes in the way PropTrak treats your Personal Information, the revised Privacy Policy will be displayed on the Platform and we may inform you of the same over email. If you object or disagree with any of the changes or you no longer wish to use the Services, you may contact us in the manner specified in section 10 of this Privacy Policy to deactivate your account.

If you have any questions or grievances regarding this Privacy Policy or its implementation, such questions or grievances shall be addressed to the grievance officer, whose details are provided below:

The grievance officer shall address your questions or grievances in a reasonable timeframe, and in any event in less than 7 (seven) days.